Privacy Policy

1. Who We Are

Our website address is: https://jmsurgery.com. Jamil Moledina Surgery Ltd is the private practice of Mr Jamil Moledina, Consultant Hand & Wrist, Plastic and Reconstructive Surgeon. We are committed to maintaining the trust and confidence of our patients and visitors to our website.

2. Personal Data We Collect

When you interact with our website, we collect information in the following ways:

• Contact Forms: When you submit an enquiry, we collect your name, email address, and phone number. If you choose to provide details regarding your medical condition or history, this is classified as Special Category Data.
• Anonymized Data: Our forms are configured by Sureforms to not collect your IP address, ensuring your submission remains as private as possible.

3. Lawful Basis for Processing

In accordance with UK GDPR, we process your information under the following legal bases:

• Consent: When you voluntarily fill out our contact form.
• Medical Diagnosis: Under Article 9(2)(h) of the GDPR, for the purposes of preventive or occupational medicine and the provision of health or social care treatment.

4. How We Use Your Information

Your data is used strictly for:

• Responding to your clinical enquiries.
• Arranging professional consultations.
• Providing information regarding surgical procedures.

We never sell, rent, or trade email lists with other companies for marketing purposes.

5. Data Retention

We do not keep your personal data for longer than is necessary.

• General Enquiries: If you do not proceed with a consultation, your contact details are deleted after 6 months.
• Clinical Records: If you become a patient, your records are retained using the secure Medical Specialist Software Carebit, in accordance with UK medical record retention guidelines.

6. Cookies and Tracking

Our website uses cookies to improve your experience. These are small text files placed on your device to help the site function. We primarily use:

• Strictly Necessary Cookies: Required for website security and to allow you to use our contact forms.
• Third-Party Content: If we embed maps or videos, those providers (e.g., Google) may set cookies to track interaction with their content.

You can manage or disable cookies through your browser settings, though some site features may not function as intended.

7. Your Rights

Under GDPR, you have the right to access, amend, or delete the personal information that we hold. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.

8. Contact Information

For any questions regarding this policy or your data, please contact us via the details provided on our Contact Page.